Today I stopped at Walmart and went to get a sandwich at the Blimpie inside (oh, so health conscious I guess since there was no McD's). A girl came out of the back on her cel phone and asked to take my order while still on the phone. I said I needed a sec and almost added "I'll wait for you to get off the phone.", but instead got curious to see what she'd do. She stood back until I was ready and the proceeded to make my sandwich while still on the phone. No-freaking-way. Well, at least she switched to Spanish so I wouldn't be bothered by her riduculous banter most likely about how some chick was trying to steal her man. She set the phone down to wrap the sandwich, rang me up, gave me the total, PICKED UP THE PHONE, AND CONTINUED HER CONVERSATION BEFORE I EVEN RAN MY CARD. Needless to say, I was a little miffed (and shocked by this point).
I headed over to customer service, but they informed me that she is not an employee of Walmart. So, I came back to the apartment and sent of a little how-do-you-do note to the Blimpie customer service site. I'd better get a free sandwich out of this or something.
Oh, and note to self, if you are going to provide a customer with bottom of the barrel service, don't wear a gold chain with your name on it. Seriously...
Friday I headed for coffee at the little place in front of E's apartment. I asked for a large and she started to fill it. Pretty soon, she was tilting the reservoir trying to fill the cup. When she headed for the grounds, I told her I'd take what she already had. This is what I got:
That is how full it ended up being, and she charged me for the whole dang cup.
Just to make that day worse, I called to get my messages from my home phone. "We're sorry, the number you have dialed is temporarily out of service." What the heck.
So I called brighthouse. They said last september I got a second line and they had disconnected one. Uhhh...buddy, you disconnected the wrong one. Oh, they say it will be fixed in two hours.
Two hours later, another phone call, promise to fix in two hours, tomorrow morning at the latest.
The next morning, still no service, I called back. Promise of service in a few hours.
The next afternoon, I call, promise of service in an hour.
That evening, I call. I ask for a manager, the guy says he can help me better if I tell the problem first. I tell him the whole story. It takes three minutes and I am so worked up by this point in time that I finish with (I apologize mommy) and I am just really F_ing tired of this....
The service guy says "Ma'am, I need you to watch your language."
Service guy say WHAT?!
"Excuse me?" He continues on with "if you'll just listen to me..."
I say, "I'd like to speak to a manager now..."
"If you'll just listen ma'am, I can help you"
"No, I want to talk to a manager"
He continues to talk over me and tell me to listen until I repeat myself three times ending up screaming the phrase "EXCUSE ME!"
"I would like to be connected to your manager now"
He connects me and I'm feeling a little bad about dropping the f bomb, but dangit, I'm so tired of this all. I start again with his manager....But he is snarky with me. I HATE snarky.
I tell HIM the whole story and tell him that I am very frustrated with the fact that they keep telling me I will have service soon. "Well, I don't know much about technology, but I'd guess that it takes some time." "Then why do they promise me it will work in an hour?" "I don't know"
"Well, then can you connect me with someone who does?" "Yes, ma'am I can."
He comes back on the line and says he is passing me on to a tech member. I say thank you he sarcasticly throws out "you're welcome." Oh. no. he. did. Not!
Once again, I calm myself, go through the story and good old Wesley has the problem fixed in 15 minutes while I am waiting on my celphone.
Brighthouse will have an angry girl in their office tomorrow with three associate names (two associate ID's too) and a demand for some free freaking service. (And I will be very nice about it. I just want a little bit of niceness from someone and an apology for the snarkyness.)
6 comments:
might this explain my inability to reach you by your home phone? I couldn't tell if the issue was on your end or mine. I miss you!
Oooh Lord, I cannot STAND that kind of crap!!!! When I worked in customer service, if we had done that kind of thing, no matter the language used, we would have lost our jobs in a matter of 5 minutes. What is wrong with people these days? It isn't like you didn't try to be nice.... for THREE DAYS..... or like it was YOUR fault it all happened!! UUGGHHH!!!!
Glad Wesley got it all fixed for you!! Now call me!! LOL!!
First of all, You are really reminding me of Jacque. Not sure if you were reading her yet, but she WENT OFF after some jerk at Granite City treated them poorly. Then when they offered her a free meal at any of their fine establishments, she said 'no thanks, I won't be eating at your restaurant...ever.again.' I loved her for that. You go!
Second, please do share when you get responses from both companies. I love to hear how the head haunchos respond when their underlings misbehave.
Simma down.........sim-ma down. Glad you got satisfaction. Are you going to pursue the fact that you never ordered 2 lines? Technology is great when it's correct but when it isn't no one believes a human could be correct.
Smithers, have the rolling Stones Killed . . . oh you probably don'tg get that. You would think the operator would have understood how much it sucks to be without a phone for Pete's sake. Even if you are having a bad day, you can't take it out on the customer. We all have those days when nothing goes right. Update with the results soon.
Oh and sis, about that coffee cup, you are completely within your rights to ask her to brew a new pot. I suppose you couldn't wait, but when I worked for McDs back in the day, we had one customer every morning who if we hand't brewed the pot in the last ten minutes, he would ask us to brew a fresh one before filling his cup.
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